Payment Authorization

By providing Paymentus Corporation (“us”) with the requested information and submitting it to us, you authorize us, on behalf of your biller, to issue electronic debits (“eChecks”) to your bank on the schedule you have chosen. This gives us the right to present a check to your bank (a “transfer”) for your bill payment. It is your responsibility to have funds available in your account when the eCheck is presented to your financial institution.

You may use our Bill Payment Service to pay your biller from your checking or savings account in the amounts and on the schedule you request. If applicable, the maximum payment you may make will be disclosed when you schedule your payment and in no event may a payment exceed $500,000. If any payment date falls on a weekend or holiday, that payment may be executed on the next business day. This authorization will remain in effect until you cancel it through the same method by which you created the schedule, by calling us at (800) 420-1663, or in any manner we provide for that purpose. Your cancellation request must be received at least 3 business days before the next scheduled payment date. A “business day” is Monday through Friday, except for federal holidays.

Terms That Apply Only to eCheck Transfers by Individuals From Accounts Used Primarily for Personal, Family or Household Purposes

You will receive 10 days’ advance written notice from us or your biller if an eCheck transfer varies in amount from the previous transfer. This notice may be your monthly bill or a separate notice and will include the amount and the date of the next transfer, which unless otherwise stated, will be the due date of the bill.

If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your damages proximately caused.

If we do not complete a transfer from your account on time or in the correct amount according to our agreement with you, we will be liable for your damages proximately caused. However, there are some exceptions. We will not be liable, for instance:

(1) If, through no fault of ours, you do not have enough money in your account to make the transfer.

(2) If the transfer would go over the credit limit on your overdraft line.

(3) If the means you use to access our service was not working properly and you knew about the breakdown when you started the transfer, or if the outage of that means was scheduled to occur and you could reasonably have been expected to know of the scheduled outage.

(4) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

(5) There may be other exceptions stated in our Payment Authorization Terms & Conditions or your agreement with your biller.

Confidentiality is very important to us. We will disclose information about the transfers you make or authorize to your biller. In addition, we will disclose information to third parties:

(i) Where it is necessary for completing transfers, or

(ii) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or

(iii) In order to comply with government agency or court orders, or

(iv) As provided in our Privacy Policy or the privacy policy of your biller; or

(v) If you give us your written permission.

Also, if your bank statement shows eCheck transfers made by us that you did not make or authorize, tell us at once. If you do not tell us within 90 days after the statement was mailed or otherwise made available to you, you may not get back any money you lost after the 90 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.


In Case of Errors or Questions About Your Electronic Transfers telephone us at (800) 420-1663 or write: Attn: EFT Errors, Paymentus Corporation, 13024 Ballantyne Corporate Place, Suite 450, Charlotte, NC 28277 or email us at as soon as you can, if you think any information about a bill payment through our service in your bank statement, biller account information, information available through our system or receipt is wrong or if you need more information about a bill payment through our system. We must hear from you no later than 90 days after you receive the FIRST bank statement on which the problem or error appeared.

(1) Tell us your name and account number (if any).

(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

(3) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

We will not send you a periodic statement listing payments that you make using our service, though you may view your payment history on your biller website using your registered login. The transactions will appear on the statement issued by your bank or other financial institution. If you have any questions about one of these transactions, call us at (800) 420-1663 or write: Attn: Transaction Questions, Paymentus Corporation, 13024 Ballantyne Corporate Place, Suite 450, Charlotte, NC 28277.

E-Sign Disclosure and Consent Notice

This E-Sign Disclosure and Consent Notice (“Notice”) applies to all communications from us. Any electronic communications you receive from us will be considered “in writing”.

By registering a payment method with us or using the Paymentus platform to schedule payments, you consent to this Notice and you affirm that you have access to the hardware and software meeting the requirements below. If you do not consent to any of the terms of this Notice do not register a payment method or schedule payments.


These may include, among other things, all disclosures and communications we provide to you regarding our services, such as: (i) terms and conditions, privacy statements or notices and any changes; (ii) transaction receipts and confirmations; (iii) bills and other communication provided by your biller; and (iv) customer service communications (“Communications”).


We may provide Communications to you by email or by making them accessible on the websites, mobile websites, kiosks and other devices you have the ability to access when using our services (including via “hyperlinks” provided online, or in emails). Communications may be provided in PDF or other file formats and will be viewable using readily available browser software.


To access and retain all the electronic communications that may be provided, you must have:


You may withdraw your consent to the terms of this Notice at no cost by writing to us at: Attn: E-Sign, Paymentus Corporation, 13024 Ballantyne Corporate Place, Suite 450, Charlotte, NC 28277. If you withdraw your consent, you will cancel any scheduled automatic payments.


Paper copies of Communications will not be provided by Paymentus. Paper copies of certain documents may be available from your biller. Please contact your biller for more information. You may request a paper copy of any Communications and we will provide you with a paper copy (and may charge a reasonable fee) if a paper copy is available. To request a paper copy write to us at: Attn: E-Sign, Paymentus Corporation, 13024 Ballantyne Corporate Place, Suite 450, Charlotte, NC 28277. Please include your complete mailing address and specify precisely what Communication you are requesting.


You are responsible for keeping your email address current so that we can provide you Communications electronically. You understand that if we send you a Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or the Communication is captured by your spam filter or other sorting or screening tools, or you are otherwise unable to receive electronic Communications, we will be deemed to have provided the Communication to you. Please use the “My Profile/My Notification Preferences” section of your biller website to keep your email address up to date.


We reserve the right, in our sole discretion, to stop providing Communications electronically, or to terminate or change the terms and conditions on which we provide Communications. We will provide you with notice of termination or change as required by law.

Revision Date: April, 2019