- You have been assigned a new account number which is needed to access the portal. Your account number is printed on your bill.
- To quickly access the new portal, update your personal bookmarks with the new URL.
Questions? Contact the City of St. Charles Utility Billing support staff at (630) 377-4426.
Make a Payment
Payments received after 12:00 PM (noon) Central time will be posted the next business day. For each payment, you will receive a confirmation number for your records.
Register to use the Customer Portal and get access to more information and features than ever before.
- Manage paperless billing option
- Manage new bill notification methods
- Schedule future and recurring payments
- View copies of paper bills
- Manage and pay multiple accounts
- Manage multiple saved payment methods
Make a One-Time payment in 3 easy steps without registering. All you need is your account number (available on your paper bill).