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PLEASE NOTE: Inputting or updating your information in Paymentus does not update your information with the City of Pasco. Please contact the City of Pasco in writing at utilities@pasco-wa.gov to update your account or contact information.

AUTOPAY: City of Pasco recommends "bill amount on bill due date" as the frequency on your autopay. Choosing a specific amount and/or specific date for the payment to be withdrawn could cause your utility account to incur late fees, as the due date can vary from month to month.

ATTENTION ALL CITY OF PASCO UTILITY BILLING CUSTOMERS: WE ARE UPDATING TO A NEW UTILITY BILLING SOFTWARE IN LATE SUMMER/EARLY FALL. THERE IS NOTHING TO DO NOW. YOUR PAYMENTUS BILLPAY EXPERIENCE WILL STAY THE SAME, BUT, PLEASE BE AWARE THAT YOUR ACCOUNT NUMBER WILL BE CHANGING (EXAMPLE: #123-45678.01 CHANGES TO #12345678-001).

WE WILL BE AS FLEXIBLE AND ACCOMMODATING AS POSSIBLE DURING THIS TRANSITION AND WILL BE HERE TO ANSWER ANY QUESTIONS YOU MAY HAVE. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS EXCITING TIME OF CHANGE. IF YOU HAVE QUESTIONS, PLEASE CONTACT OUR OFFICE AT (509) 545-3488.