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City of Wilmington
Customer Portal
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We're excited to announce that Wilmington, DE has launched a new billing and payment system, built to give you more convenience, flexibility, and control when it comes to paying your bill.

Sign Up Now: Registration for the new customer portal requires this new account number and will be provided with your July bill. If you would like to register before receiving your July bill, please call customer service at 311 or 302-576-2620.

Already Enrolled in AutoPay? If you had previously signed up for autopay through the Paymentus portal prior to June 28th, you will need to choose the "Forgot your password?" option to access the new portal. During the password reset you will be prompted to enter your current 5-digit water account number to complete the initial sign in. If you are having difficulty signing in, please call the Wilmington 311 telephone service at (302) 576-2620. If you had autopay set up before, it will continue to process payments even if you do not sign in to the new portal. For customers who are not currently enrolled in autopay, please click on the Sign Up Now option to access the new portal.

Questions? Learn more here

Customer Service Hours of Operations:
Call Center: Monday - Friday 8:30am - 7:00pm.
Lobby: Monday, Tuesday, Thursday, and Friday 8:30am - 3:45pm. Wednesday 8:30am - 7:00pm.

Lobby Address:
Louis L. Redding City/County Building
800 N. French St, 1st Floor, Wilmington DE 19801

For questions, concerns or suggestions email us:
revenueinquiries@WilmingtonDE.gov or call
(302) 576-2620 Fax: (302) 571-4087


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