Payment Authorization Terms and Conditions

Welcome to the secure bill payment technology service provided by Paymentus Corporation. We are an authorized payment processor for SD1. If you use this service to make your payment, you accept these terms and conditions. Please read them carefully.

Privacy Policy: Your bank and credit card information is secure and will only be used for the purpose of processing payments. Your email address and phone number will not be shared and will only be used by SD1 to contact you about your account. If the phone number provided is for a mobile device, you are authorizing SD1 to contact you about your account at that number.

Refund Policy: Under normal circumstances, there are no refunds on payments. If there is a discrepancy, please call SD1's Customer Care Center at 859-578-7450. Paymentus charges a non-refundable service fee to process your payment for the use of its software and technology platform to handle this payment. This fee is separate, over and above your bill payment amount to be paid to SD1.

Prohibited Use: Please note that Paymentus does not accept payments from collections agencies and third party agencies. Paymentus reserves the right to reverse all such payments.

Statement Notification: For card payments and eCheck payments, you will see one line item on your cardholder or bank statement from SD1.

Payment Completion: Payment transactions will only be completed after receiving successful authorization from your card company for the total amount charged. All authorizations are subject to the agreements governing your credit or debit card. Failed or returned transactions will be assessed a fee by SD1. If your check is returned, all e-check payments will be blocked. To remove a block from your e-check payments, call SD1's Customer Care Center at 859-578-7450.

Water Reconnection: Northern Kentucky Water District (NKWD) and SD1 are released from any liability related to restoring water service for NKWD account holders.

Important Customer Notes: Payments are limited to $1,000 per transaction. Multiple payments can be made. Also, If you sign up for the autowithdrawal option through Paymentus, be sure to cancel any previous autowithdrawal you have set up to pay your SD1 bill.

By accepting these terms and conditions, you are authorizing payments to SD1 and the service fee to be paid to Paymentus Corporation.